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Posted on 11th October 2021 (12th October 2021) by Jez Eddington

Hydropool hot tub london essex outdoor living

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London Essex Hot Tubs & Swim Spas

London Essex Group (Swim Spas, Hot Tubs, Outdoor Kitchen)

4.3

Based on 46 reviews

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Linda T.

Everyone did their best to deal with delivery of my Hydropool in very difficult... circumstances. Covid, Lockdowns, delays because of a port strike in Canada, problems with accessing parts to make the spa pools all posed a logistical nightmare for the Team at London Essex. But they persevered, finding solutions to what seemed to be insurmountable problems.What this Company really has going for it is it’s lovely staff. Across the board they were personable, helpful, professional, skilful and enthusiastic about their product. Now I have a Hydropool, I can see why.The pool is everything that is claimed in the Marketing. It is great to swim in and fun for the grandchildren to play in. They prefer it to the 25 meter pool we usually swim in at a Sports Complex.If I was to offer any insight that would benefit the Company, it is to make sure communication between their teams is improved so that everyone is updated on current status. But this is minor compared to the huge positives, which is why I stayed with 5 *.This is a really decent Company selling a great product. I would highly recommend it.read more

adam L.

Amazing installation, great services and high end installation. Very happy... with the products and installation ! Highly recommended !read more

Joanne A.

Highly recommend London Essex hot tubs. Very professional and quick... installation.The decking installation looks beautiful and has truly completed our garden.We are delighted !read more

paolo S

We were very impressed with Taylor and LEHT around their planning and delivery... of our outdoor kitchen. I would recommend them highly.read more

Clare F.

Taylor at London Essex Hot Tubs was extremely professional, helpful and... efficient to work with. We are delighted with our outdoor kitchen and hot tub purchases. The after-sales service provided by Taylor and Al with regard to the water chemical advice was outstanding. Great products. Great advice. Very happy customersread more

Tracey W.

Our hot tub just had its first service and we couldn’t fault the service from... start to finish, the engineer was very knowledgeable and gave us hints and tips we didn’t know as our hot tub was delivered during the first lockdown and restrictions had to be put into place. Highly recommend the company and the after sales service. The team always respond to any questions and are extremely helpful.read more

David

Overall a good company to deal with. Some minor issues early on but dealt with... swiftly and very happy with the product. Would recommend.read more

Steve S.

After using it only a few times, the top surface of our Alfa Forni Ciao pizza... oven started to burn through. It was still under warranty but unfortunately our emails about the problem to the manufacturer in Italy got us nowhere. We had bought the oven from London Essex Outdoor Living and were very pleased when Taylor Purll there stepped in to help us. Through her calm and resolute dealings with Alfa Forni, we were eventually able to get the oven replaced under the warranty. We’d like to acknowledge Taylor’s efforts because she definitely went above and beyond to get this sorted out. Customer service like this is always really appreciated.read more

Stefan B.

Recently purchased a Hydropool Spa from LondonEssex Group. Amazingly the unit... arrived from Canada spot on predicted time and in the middle of the Pandemic. Spa was installed very professionally; a word of caution at this point if you are purchasing a spa make sure that you are clear on the precise position of the supply cable relative to the connection point, we had to make a minor adjustment on a pre laid patio. Follow up service is excellent as is the supply of spares such as chemicals, filter cleaners etc. Will probably use LondonEssex techs to carry out annual maintenance although it appears that maintenance requirements are fairly minimal. Manuals are comprehensive and the office support staff very excellent.read more

Gurprit S.

Thanks to all at London Essex Group. Leanne in Sales did great job recommending... a Serenity 5900 which was in stock so available at short notice. The delivery and installation was completely with the tub having to go over the house and roof. Went well in the end. Very reactive to any issues or concerns. Vicki the engineer is very good and talks you through the process expertly. Kim in the office is very supportive and followed up in a timely manner. Thanks to all, we throughly enjoy the hot tub.read more

Dave F.

London Essex Outdoor Living are a very professional company with a great ethos.... They assisted us during our purchase and their after sales service was second to none. Would highly recommend to anyone.read more

Andy K.

These are trying times for getting hot tubs and components, but london and... essex hot tubs delivered! Thank youread more

Paul E.

Brilliant service from the team at London Essex Outdoor Living, we had a... complete outdoor project with a Hydropool 670 Platinum Self Clean Hot Tub and Italian tiles to complete our garden. After we had explained our needs, Mark showed us a portfolio of the extensive range of projects the company had completed which looked amazing, and also helped us figure out how to revamp our own outdoor area.We have gone from rarely using our garden to being outside in it nearly everyday, perfect for relaxing in the evenings after work with our friends/family. We wouldn't of been able to do it without their help and expertise, so thank you all for creating our dream garden! We have now just ordered an Alfa Brio pizza oven from them and can't wait to try it out. Would recommend these guys to anybody looking for a whole new outdoor living experience, amazing service.read more

Nuala D.

We have just had an outdoor kitchen with pizza oven, pergola and an awning... supplied and fitted by London Essex Hot Tubs and are very happy with the quality of the work and the service we received. From design to completion we felt looked after. Paul was our project manager and was excellent. He really cared about the work being done at ours and went out of his way to make sure it was all done to the highest specification. I totally trusted him to be at our house with the workmen when we were at work which took all the stress out of the build for us as we didn’t need to juggle things or try to find family members to be around to let people in. In addition to that, Taylor was fantastic at keeping us informed about everything, through emails and phone calls and quickly chased things up when necessary. We were very happy with our experience and would recommend this company.read more

shirlylane

First of all I purchased the 19 foot hydro pool which has given me great... enjoyment, especially through Covid. The pool is lovely and I had no problems at all.The next purchase was an awning for the outside, it has an open and close roof and glass doors which slide open on the sides, this has also been a great space during covid for fresh air and ventilation.I always say that you don't know a company until you have a problem ... well the outside enclosure had some leaks when it rained heavily, even though it was some months later they have come back and repaired the problem in a speedy manner. While they have had problems keeping the leaks at bay they have never flagged in their after sales service, well done to them!read more

Ryan B.

Many thanks! You did an amazing job. We had our doubts with the first delay,... but you kept us informed and your prediction of delivery was spot on! Delivery went smooth, Andrew and his colleague did great job. I would certainly recommend Essex Hot Tubs to anyone and I’m thoroughly enjoying the product!read more

David C.

David A.

Would highly recommend the team at LEG. We bought our first hot tub with them... and the customer service has been great. They came out several times to measure the space and ensure a smooth installation and provide peace of mind. The after sales support has been really helpful especially with any water balance concerns and they continue to be super helpful with advice on buying the right chemicals and maintenance kit.read more

info W.

Absolutely fantastic service from start to finish. The showroom is amazing and... the showroom staff are very knowledgeable about all of the products and are very friendly and welcoming! very happy with my hot-tub it has been life changing for us, would highly recommend this company to all!! Thank you London Essex Group!!!read more

Brandy W.

Really pleased with our purchase - it's a beautiful spa and the mineral system... is excellent. It doesn't smell like chlorine or bromine does and is much better for our skin. We also purchased a lid lifter additional and it was worth every penny.read more

Matthew H.

I bought my first hot tub through London & Essex Hot Tubs last month. The... showroom was well organised with a good range of hot tubs to view and Leanne was very helpful when explaining the different ranges and how they worked. The delivery was painless - despite needing a huge crane to lift it over the house (organised by London & Essex). They set everything up for me and demonstrated how to balance the water and keep it clean. Excellent service, couldn't ask for more! Thank you!read more

Faye S

Catherine D.

This was our first visit to London Essex Hot Tubs and we left with all our... questions and concerns answered and an order for a hot tub. We received excellent customer service from Leanne and everyone we encountered. We will definitely be recommending it to our friends.read more

Kate F.

Very pleased with the pool London Essex Hot Tubs provided, very professional... and reliable service. Would highly recommend.read more

Tom V.

Friendly expert staff with a truly impressive range of products and services.... Highly recommended.read more

Chris L.

Very pleased so far with the service received!

Darren K.

Best showroom. Must visit.

Wyls D.

Very pleased with our swim spa so far. The aftersales service has been great,... they were also quick to respond to fix a couple of issues that we had. Chris in particular is extremely helpful with all water and maintenance questions and care. Keep up with the good work.read more

tanita C.

Excellent service helpful and pool fantastic. Tip Make sure you check the... measurements of planread more

Phill B.

What a great company, no fuss, knowledgeable, helpful, efficient and all for a... great price. A customer requires nothing more. Do not hesitate to contact them.read more

Steve B.

Really great company very helpful from start to finish ..Chris particularly... was very helpful when I had lots questionsInitially In using and setting up things / changing things going forward as we got used to the Hot Tub and it’s functions ..Would highly recommend to anyone looking to purchase a Hot Tub , Chris is your man !SteveKingstonread more

Oliver S.

So pleased with the service from this company from start to finish. Very... professional. Special mention to Sach and Chris for their expertiseread more

Chris B.

Transformed a completely dead side garden into a usable and attractive feature.

MARK M.

Peter E.

Excellent

Claire T.

Sachin is great. He has a real passion for hot tubs and can advise you on... what's right for you.read more

Alison F.

Thank you to everyone at London Essex hot tubs and swim spas for the amazing... job you did decking our garden and installing our new hot tub. We were very impressed from our initial enquiry to building work, installation and continued support that we have received. They are clearly passionate about what they do and the quality products they sell. Particular mention to Sach who is clearly devoted to his customers and hugely knowledgeable about the hot tubs he sells.5 stars to these guys, highly recommended!read more

Donna C.

Cannot recommend this company more, so very helpful, fast, professional and... just a lovely company and people to deal with. Thankyou so for all your help and for my amazing hot tub 😃 We love it so much and We are so grateful for all your help. Anyone thinking of getting a hot tub please use these guys, the tubs are no chlorine and better for your skin and so easy to use its unreal! So Happyread more

Sunny C.

Fantastic range of luxury hot tubs complete with entertainment systems. The... expert advice we got was really helpful when we were making our choice and the financing options were very competitive. I'd recommend this showroom to anyone who is looking for a brilliant hot tub in Essex or greater Londonread more

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